Effective Date: 19 August, 2025
Last Updated: 19 August, 2025
Utogi Ltd (trading as Jamielabs (“Jamielabs,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and their website visitors. This Privacy Policy sets out how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020 (the “Act”).
By using our website, applications, and services (“Services”), you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information about you and your website visitors when you use our Services. This may include:
Information you provide: name, email, company details, billing address, payment information.
Communications: support requests, emails, and other interactions with us.
Technical and usage information: device type, browser, IP address, log files, pages visited, widget usage.
End-user data through widgets: information submitted by visitors to your website via Jamielabs widgets (such as contact details, quiz responses, or preferences).
When processing end-user data, you remain the data controller and Jamielabs acts only as a data processor, handling such information on your instructions.
2. Purpose of Collection
We collect and use personal information to:
Provide and operate the Services.
Process payments and manage accounts.
Respond to enquiries and provide customer support.
Improve and personalise the Services.
Monitor usage, ensure security, and prevent misuse.
Meet our legal obligations under New Zealand law.
We will not collect more information than is necessary for these purposes.
3. Disclosure of Information
We do not sell your personal information. We may disclose information:
To trusted third-party service providers (such as payment processors, hosting providers, and analytics services) who support our Services.
To comply with the law or respond to lawful information requests from government agencies.
In the event of a business transaction such as a merger, sale, or acquisition.
Where information is transferred or stored outside New Zealand, we take reasonable steps to ensure it is protected by safeguards comparable to the protections in the Act.
4. Storage and Security
We take reasonable steps to keep personal information safe from loss, unauthorised access, use, modification, or disclosure. This includes secure servers, encryption, and restricted access.
However, no system can be guaranteed to be 100% secure. You are responsible for keeping your account login credentials confidential.
5. Retention
We retain personal information only for as long as it is required for the purposes set out in this Policy or as otherwise required by law. When information is no longer needed, we will securely delete or anonymise it.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
Access personal information we hold about you.
Request correction of any personal information that is inaccurate or incomplete.
Requests can be made by contacting us at [Insert Contact Email]. We will respond in accordance with our obligations under the Act.
7. Cookies and Tracking
Jamielabs uses cookies and similar technologies to:
Maintain sessions and preferences.
Analyse site and widget usage.
Personalise content and improve Services.
You may choose to disable cookies through your browser, but some features may not function properly.
8. Children’s Privacy
Our Services are not directed at children under 16. We do not knowingly collect information from children. If we become aware that such data has been collected, we will delete it.
9. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated “Last Updated” date. Continued use of our Services constitutes acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Utogi Limited
Email: hello@jamielabs.ai
